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Help Desk Service Plus (Managed Service Solution)
At Phoneware, we understand our products better than anyone and have the knowledge and expertise to provide you with a solution that will work for you. Our Help Desk Service Plus delivers all the benefits of owning CallBill, while offering added value by Phoneware taking responsibility for monitoring the data collection, assist with report design and manage report delivery. Our Help Desk Service Plus helps clients to manage their telecom activity, improve productivity and remove the requirement for time spent on monthly call accounting reporting.
THE SERVICE
When you sign up to Help Desk Service Plus, using WebEx Support Manager software to access your CallBill PC, Phoneware will:
- Audit and update your tariff and carrier information
- Review your current Standard and Customised Reports
- Provide a once off service to design/customise up to 5 Reports under your direction
- Monitor daily CDR data for exceptions/alerts
- Manage the scheduled delivery of reports
- Provide up to 5 ad hoc reports per year
- Continue to provide unlimited access to the Help Desk Support Team for assistance in designing, running and interpreting self-generated reports as per our standard Help Desk Support Agreement
PhoneMaster 5 administers the full range of new IP telephones, including i1110, i1120, i1140 and i1150.
THE BENEFITS
Some of the benefits to you as a CallBill user include:
- A full audit on the current CallBill set up and report design and delivery
- Fast and accurate call reporting
- Easily allocate costs to users/departments (Bill back/end of quarter allocation/financial reporting)
- Manage business fraud and misuse
- Eliminates the need for system administration and troubleshooting
- Provides useful reports to help you monitor employee productivity and manage staff better
- Removes the burden of system and reports management
- Frees up internal resources to focus on core business
HELP DESK SERVICE PLUS OFFERS A COST EFFECTIVE VALUE ADDED PROPOSITION TO AN EXCELLENT CALL ACCOUNTING SOLUTION
CONTACT PHONEWARE
Website: www.phoneware.ie
Email: info@phoneware.ie
Tel: + 353 (0)404 68711
Tel: (UK) (0800) 169 8618
Tel: (USA & Canada) (800) 660 9248
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