Phoneware Ltd - Our Software Your Solution


Darlene Dimitrie	City of Windsor - Ontario, Canada
Jim Early	Belmont University - Nashville TN, USA
Rick Harvey	former employee of Kings County, California
Alex Carlton	Canada Council for the Arts - Ottowa, Canada
Nancy Lobaugh	Point Park College - Pennsylvania, USA
Chuck Gair	Canpar Transport - Mississauga Ontario, Canada
James Bertrand	NelliganPower LLP, Ottawa, Ontario, Canada
Emilie St.Pierre	Hatch Associates - Mississauga, Ontario, Canada
Mike Preston	Carlson Marketing - Ontario, Canada
Cheri Doherty	Quarry Integrated Communications - Ontario, Canada
John Henry	ACC Bank - Dublin, Ireland
Terry Fitzpatrick	Price Waterhouse - Dublin, Ireland
Louise Iland	The Law Library - Dublin, Ireland

	Darlene Dimitrie- City of Windsor - Ontario, Canada "We first purchased PhoneMaster in 1999 when the company was only four years in business. Over the years we have upgraded through the different versions and are running the latest version at the moment. From the beginning they provided a high level of customer service and even after all these years this has never changed, except to get better. At a time when we rarely pay for service contracts, we continue to renew and pay our annual support contract with Phoneware and here’s why – When you call in you get a live answer from a tech – no voicemail queue The guys always have useful suggestions on the first call, which indeed is rare today (it is rare enough that you get thru to the techie people on the first call anywhere) It's always a pleasure to have a two-way conversation with someone who actually knows MORE than we do - that again is a rarity today While Phoneware is based in Ireland and we are in Southwestern Ontario, the time zones have never caused a problem and we get full coverage during our workday Twelve years after we first purchased, we are still talking to many of the same people in tech support. That in itself says something about Phoneware. I talk about Phoneware a lot -- I am so impressed by the start-up story and here's how I heard it – It was started by a bunch of young guys. Someone was in Barcelona as chief engineer on the Nortel NBC Television contract for the Olympics in 1992 and thought there must be a better way than all of this tedious manual programming - got a grant from the Irish government, set up in 1995 and off they went! Last I heard it was the top product in Europe in this market."

	Jim Early - Belmont University, Nashville TN, USA "I first purchased PhoneMaster Version 2 in December of 1997. Over the years I have upgraded through each new release and am now running the latest release, Phonemaster 5 . In 2007 I added CallBill to PhoneMaster as an integrated solution and find it to be equally as reliable. I find their support services to be excellent and appreciate the service and assistance I receive on a regular basis from Phoneware. I’ve even learned some Gaelic along the way."

	Rick Harvey, former employee of Kings County, California "I started using PhoneMaster in 1998 when I worked for Kings County in Hanford CA. Over the years we upgraded through the different releases and added CallBill as our call accounting solution. I have never worked with a company that treated their customers like you did....you guys were awesome. Just wanted to say hello."

	Alex Carlton- Canada Council for the Arts - Ottowa, Canada "The service that I have received from the support center is exceptional. All calls are answered promptly and accurately. The PhoneMaster software is easy to use and has saved me hours of programming. The CallBill software produces easily read reports that can be exported into various formats with a click of the button. Thanks for all your help."

	Nancy Lobaugh - Point Park College - Pennsylviaia, USA "It has been a pleasure working with Phoneware these past few years. Everyone is courteous, knowledgeable and provides superior customer service. PhoneMaster is an excellent product that is reliable and easy to use. I have recommended your company many times."

	Chuck Gair - Canpar Transport, Mississauga, Ontario, Canada "I'm pleased to take this opportunity to express my total satisfaction with your PhoneMaster telephone administration software. Finally a product that truly lives up to its promises; It's everything you'd expect an administration tool to be - and more. It's GUI Windows-based and so easy to use in less than two hours of training. Easily acquired via Email with easy "Follow the yellow brickroad" install procedures. High quality friendly tech support via a simple toll freephone call A fully context sensitive on-line Help facility. Reasonably priced. I must admit when I first heard of this "sounds too good to be true" software, I was filled with the usual scepticism which was progressively erased as follows; A demonstration of the comprehensive feature packed possibilities of this admin tool.· Next, the two client references provided were contacted and expressed such genuine and enthusiastic appreciation of all the features promised above.· Finally, when I combined an actual easy install supported by your friendly technicians and the on-line Help screens providing a short learning curve to easy usage of the system, there was no doubt left. I highly recommend the PhoneMaster software to all Meridian 1 Telephone Administrators who have been waiting so long for software that is a truly productive and efficient aid to the administration of their systems."

	James Bertrand - NelliganPower LLP, Ottawa, Ontario, Canada "I thought I would drop you a note to tell you about the great experience we had using PhoneMaster for the first time. About a week before a major office reorganization I installed PhoneMaster with the help of your technical support staff. I was quite nervous about using your program because the reorganization was scheduled for the following weekend and I would have to move and reconfigure over 80 phones. I was amazed how easy it was to move and reconfigure after only a half hour overview. When I did run into problems the technical support was excellent, I was impressed by the support staff knowledge of the product and switches. When it came to the big weekend, I moved and reconfigured 88 phones. What makes this really amazing is that I have no training at all on SL1 switches and without PhoneMaster I wouldn't be able to make the smallest change. Please thank all the PhoneMaster team for the great jobs they have done."

	Emilie St.Pierre - Hatch Associates -Mississauga, Ontario, Canada "The department I work in is Information Systems and I have been using PhoneMaster now for a couple of months. The software is very "user friendly". I maintain three sites plus other working duties. A major part of my phone work is done after hours. What helps me tremendously is the Schedule features for pending tasks. It's simply wonderful. I highly praise the Phoneware technical support staff for their helpfulness, swift actions and only wish that all other support technicians could follow their example. Thanks - Phoneware for creating and upgrading such great software as PhoneMaster."

	Mike Preston - Carlson Marketing, Ontario, Canada "I discovered the PhoneMaster software at last year's ISLUA conference in Nashville and was extremely impressed with the simplicity of the product as well as how easy it was to use without any specialized training. With continuing growth of our Toronto location we needed a cost-effective tool to help us manage the increasing number of MAC requests; as well I couldn't justify an investment in expensive training for staff to learn Nortel mnemonics and continue maintaining the skill-set in our Helpdesk area. The PhoneMaster software was easy to install, and your technical support staff were knowledgeable and helpful when I had to use your toll-free number for assistance during the setup."

	Cheri Doherty - Quarry Integrated Communications, Ontario Canada "We have been using PhoneMaster software for a few months and the time and money that it has saved our company is amazing. The Windows interface is very user friendly which made the learning curve small. I can't say enough about how great the support staff are. They are very professional, curtious and prompt. We are extremely satisfied with PhoneMaster."

	John Henry - ACC Bank, Dublin, Ireland "As Chairman of the SLUA User Group in Ireland, I have nothing but positive feedback about PhoneMaster from the membership, who feel it is the best 3rd party product developed for the Nortel Meridian PBX. As a PhoneMaster user, I have to say that PhoneMaster is an excellent product and its most positive feature is its ease of use. Without PhoneMaster system administration was a constant cycle of re-learning. Because PhoneMaster is such an intuitive package it is easy to make changes as the need arises. As the administrator of a large network of remote sites I find the multi-site version of PhoneMaster both cost effective and extremely useful when making programming changes."

	Terry Fitzpatrick - Price Waterhouse, Dublin, Ireland "We experience a huge amount of staff relocations in our organization. With PhoneMaster we can create, move or swap stations in seconds by simply clicking a few buttons. We have used PhoneMaster recently to undertake a Numbering Plan upgrade and overall find it to be an excellent product."

	Louise Iland - The Law Library, Dublin, Ireland "I find PhoneMaster so convenient when making changes to our telephone systems. Even though I had no previous telecoms experience, I am managing 3 Meridians from my workstation and find PhoneMaster so easy to use. I just think it's wonderful. In addition to PhoneMaster, I find your technical support people super."